Effective date: [19 April 2026]
Custom Computer Works FNQ (“we”, “us”, or “our”) operates the website [ccwfnq.com.au]. We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our site, create an account, place an order, or otherwise interact with us.
1. Information We Collect
We may collect the following types of personal information:
- Contact and identity information: Name, email address, phone number, billing and shipping address.
- Order and transaction information: Details of products you purchase, order history, payment information (processed securely by our payment providers).
- Technical and usage information: IP address, browser type, device information, pages visited, and cookies or similar tracking technologies.
- Account information: If you create an account, we collect login details and any preferences you set.
- Customer support information: Details you provide when contacting us via email, contact forms, or phone.
We only collect personal information that is reasonably necessary for the purposes described below.
2. How We Collect Your Information
We collect information:
- Directly from you — when you place an order, create an account, fill out a form, subscribe to our newsletter, or contact us.
- Automatically — through cookies, server logs, and analytics tools when you browse our website.
- From third parties — such as payment gateways (Stripe and PayPal) when you complete a purchase.
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders, including shipping refurbished technology, games, or software.
- Provide customer service and respond to enquiries.
- Manage your account and communicate with you about your orders or our services.
- Improve our website and offerings through analytics.
- Send marketing communications (only if you have opted in or where permitted by law).
- Comply with legal and regulatory obligations.
- Prevent fraud and ensure the security of our systems.
4. Sharing Your Information
We may disclose your personal information to:
- Payment processors: Stripe (and later PayPal) to handle secure payment processing. These providers have their own privacy policies and handle your payment details directly.
- Service providers: Hosting providers (WordPress/WooCommerce), shipping carriers, email service providers, and IT support services who assist us in operating the store.
- Advertising and analytics platforms: Google and Facebook/Meta, when we sync product catalogs or use their tools for advertising and performance tracking. This may involve sharing limited order or browsing data for ad targeting and measurement.
- Legal authorities: Where required or permitted by law (e.g., to comply with a court order or government request).
We do not sell your personal information to third parties.Some of these third parties (including Stripe, PayPal, Google, and Facebook) are located overseas (primarily in the United States). By using our services, you consent to the disclosure of your personal information to these overseas recipients. We take reasonable steps to ensure they handle your information securely and in accordance with Australian privacy standards.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and support advertising (via Google and Facebook).
You can manage your cookie preferences through your browser settings. For more details, see our separate Cookie Policy (if you create one) or the relevant sections in this policy.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, encryption for sensitive data (such as during checkout), and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, tax and accounting records).
8. Your Rights and Choices
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Opt out of receiving direct marketing communications at any time.
- Make a complaint about how we have handled your personal information.
To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.
You may also choose not to provide certain personal information; however, this may prevent us from processing your order or providing certain services.
9. Complaints
If you have a complaint about our handling of your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via their website: www.oaic.gov.au.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: https://ccwfnq.com.au/contact/